Unique Masonic T-shirts and Gifts (714) 869 - 7670
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F.A.Q.

What is your return and exchange policy?

We gladly accept returns or exchanges of unworn and unwashed items within 30 days of purchase. Please see our Return Policy for instructions on how to proceed.

Shipping Related Questions

How long will it take to ship my order?

We have all of our merchandise in stock and ready to ship.  Orders ship within 1-3 business days.  Products are shipped from California.  Shipping days are Monday through Friday, with the exception of holidays. 

Hiram Attire observes all US holidays.

Can I track my order?

Orders over 2 ounces can be tracked within the US.  When your order is packed and ready to go, you will receive an email with a tracking number.   Once you receive that tracking number, your package is ready for the postal pick-up.  Tracking will begin once the postal service make the initial scan.   The postal service picks up packages Monday - Friday, excluding holidays.

It can take up to 36 hours to appear in the tracking system.  You can track your order on the USPS web site.

Once your package leaves our warehouse, we no longer have control over it. We cannot change the address or redirect it to another address.   If we ship your package to the address you provided and it is returned, we will issue a credit for the product price less a 20% restocking fee. 

How long will it take to receive my order?

We use USPS for shipping all our packages. General delivery times are: 3-10 business days after ship date. This is an estimated delivery time, not a guaranteed delivery time.

International:

At this time we do not ship internationally. We hope to be able to do so in the future.

I never received my package. What do I do?

If you have not received your package within 30 days (US) please contact USPS. Use the tracking information that was sent to you and file a form to trace your order. You can find that on their web site:

USPS CLAIMS DEPARTMENT

They will guide you through the process of trying to find your missing package. Please be aware that we are not responsible for lost, damaged, stolen or misdirected packages.

What if I received a damaged or incorrect product?

It doesn't happen often, but if you receive a defective or incorrect item please complete the contact form.  Let us know your order number and what you received.  We will contact you within 24 business hours.

Product Related Questions

What size do I order?

The basic size chart is located in each product description.  You can also find more detailed information on our size chart page.  The best way to find your size is to measure your favorite t-shirt.  

Width: Measured across the garment one inch below the armholes.

Length: Measured from neck trim down to the bottom of the garment.

What is the quality of your apparel?

We print on high-quality apparel made of one of the following: 100% cotton, poly/cotton mix, poly/cotton/viscose, or tri-blend fabric.

Does your apparel shrink?

If you plan on washing/drying your garments frequently, our shirts will shrink between 3-5%. If you do not want your products to shrink -  we recommend washing your products in cold water and hang drying them only.

 

Order Related Questions

How do I use a discount code?

On occasion, Hiram Attire will offer discounts.  To apply the discount code, the first step is to begin the checkout process. After entering the billing and shipping information, click “continue to next step.” The next screen will allow you to enter your discount code. Only one discount applies.

Email address for news, events and promotions:

By providing an email address when 1) creating an account with Hiram Attire, 2) making a  purchase from the website, and/or 3) signing up for our Newsletter, we may email you about special promotions, product updates and/or events. You can unsubscribe at any time.